Technical Support for Informant RMS
Responsive, personalized support to help your agency get the most from Informant.
When questions or technical issues arise, your agency needs dependable assistance from people who understand the software you rely on. Informant provides responsive technical support for our law enforcement RMS software, helping customers resolve issues, find answers, and keep their records management operations running smoothly.
Whether you need direct assistance from our support team or guidance through available resources, we're here to help you use Informant effectively.
“Love these folks. They’re patient and always most helpful. They always have an answer.”
Learn more about our Training options and our Implementation services.
How Informant supports your agency
Technical assistance
Get help troubleshooting questions and technical issues related to your Informant RMS environment.
Product guidance
Get answers and guidance that help your personnel use Informant functionality effectively.
Support resources
Access helpful information through the Informant Knowledge Base and other customer resources.
Ongoing customer care
As Informant continues to evolve, our support and customer assistance evolve with it. Our team of professionals work to help customers understand changes, address questions, and continue using the RMS effectively as their agency's needs develop over time.
Support that evolves with Informant
Receive personalized assistance as your agency's needs and use of Informant evolve.
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When your agency has a question or encounters an issue, getting the right assistance matters. Informant's support team works directly with customers to understand their needs, troubleshoot technical issues, and provide guidance for using the RMS effectively.
Our goal is to help your personnel find answers efficiently so they can stay focused on the work that matters to your agency. -
No two agencies use their records management system in exactly the same way. Our support team takes the time to understand your questions, environment, and operational needs so we can provide assistance that's relevant to your agency.
With Informant, technical support is more than resolving individual issues—it's an ongoing relationship focused on helping your team use the software successfully. -
Find helpful information and guidance for using Informant through our available support resources.
The Informant Help Center (IHC) gives customers another way to find answers, review common topics, and access useful information when they need it.
Technical support is one part of Informant's commitment to customer success. Learn more about our implementation, training, and support services designed to help agencies successfully deploy and use Informant.