Informant Training Courses

Build confidence in Informant RMS through practical, instructor-led courses tailored to your agency’s workflows. Our Foundations and Elective sessions combine demonstration with hands-on practice to help personnel develop the skills they need for their daily responsibilities. Explore the courses below to select the training that best fits your team.

Foundations Sessions

F1  For Administrators

Topics: Administration setup • Personnel • User Access • Tasks • Audit History • Management Reports

Designed for personnel responsible for managing Informant RMS, this course covers the setup, user access, and oversight tools needed to support day-to-day agency operations.

Participants will learn to:

  • Set up and maintain agency information and personnel records.

  • Create and manage user accounts and access permissions appropriate to staff responsibilities.

  • Assign and review system tasks, review audit history, and run management reports to support oversight.

F2  Getting Started with Informant RMS

Topics: Getting Started • Master Index • Complaints • File Attachments • ID Card Reader • Global Text Search • Module Reports

Learn the essential steps for handling a call for service, finding people and records, and documenting routine police activity in Informant RMS.

Participants will learn to:

  • Navigate Informant RMS and find existing people, vehicles, locations, and other Master Index records before creating new entries.

  • Enter and update a call for service/complaint, identify the reporting party and involved parties, document the nature of the call, and record its disposition.

  • Link related records, attach supporting documents or photographs, use the ID card reader where applicable, search record text, and generate module reports.

F3  Incident Reporting Fundamentals

Topics: Field Contact • Introduction to Incidents

Learn how to document field contacts and turn calls for service into incident reports when additional reporting or investigation is needed.

Participants will learn to:

  • Document a field contact, including the person contacted, location, circumstances, and officer observations.

  • Determine when a call for service needs an incident report and carry forward available call information using the Complaint-to-Incident workflow.

  • Begin an incident report, identify involved persons and property, record the incident location and narrative, and link related records.

F4  Case Management & Crime Reporting

Topics: Incidents • Crime Reporting | Prerequisite: F3 Incident Reporting Fundamentals

Build on incident-reporting basics to document criminal offenses, manage investigative follow-up, and complete information needed for crime reporting.

Participants will learn to:

  • Complete and update an incident report with offenses, victims, suspects, witnesses, property, and investigative narrative as appropriate.

  • Document follow-up activity and case progress; find and review linked contacts, reports, and supporting attachments.

  • Review crime-reporting information, address validation prompts, and prepare accurate records for agency reporting processes.

Elective Sessions

E1  Enforcement Records & Operations

Topics: Tickets • Citations • Warrants • Restraint (PFA)

Learn how to document common enforcement actions, including citations, warrants, and protection-from-abuse (PFA) records.

Participants will learn to:

  • Create and maintain enforcement records for tickets and citations, including the subject, offense or violation, and related incident.

  • Record warrant information and track relevant service or status details according to agency procedures.

  • Document protection-from-abuse/restraint records and retrieve related records when needed.

E2  Daily Operations & Field Activity

Topics: Daily Log • Registration and Permits • K9

Learn to record the routine field work and specialized activities that officers handle throughout a shift, from daily logs to permits and K9 activity.

Participants will learn to:

  • Record shift or daily activity in the Daily Log so field work and assignments can be reviewed.

  • Enter and maintain registrations and permits handled by the agency.

  • Document K9-related activity and connect supporting information to related operational records where applicable.

E3  Pennsylvania State Forms Management

Topics: PA Search Warrant • PA Nontraffic Citation • Criminal Complaint • Juvenile/Written Allegation • Petition Alleging Delinquency • Request for Subpoenas

Learn to prepare the Pennsylvania forms used to support criminal and juvenile proceedings, from complaints and citations to warrants and subpoenas.

Participants will learn to:

  • Prepare Pennsylvania search-warrant and nontraffic citation paperwork using the corresponding forms.

  • Complete criminal complaint information and associated case details.

  • Prepare juvenile written allegations, petitions alleging delinquency, and requests for subpoenas, reviewing entries before printing or otherwise processing forms under agency procedures.

E4  Evidence Management

Topics: Storage Locations • Barcode Labels • Scan Lookup • Chain of Custody

Learn to track collected property and evidence from intake through storage and transfer, with records that support accountability and chain of custody.

Participants will learn to:

  • Define evidence storage locations and record where seized or collected property is held.

  • Document evidence items, produce barcode labels, and find items using barcode scan lookup.

  • Record transfers and movements so the chain of custody can be reviewed.

E5  Dispatch Operations

Topics: Dispatch Monitor

Learn to use the Dispatch Monitor to follow calls for service and review dispatch details that support officers and agency records.

Participants will learn to:

  • Use the Dispatch Monitor to review incoming or active calls for service and available dispatch information.

  • Locate call details and understand the relationship between dispatch activity and corresponding agency records.

  • Practice reviewing and following calls through the agency’s dispatch-to-records workflow.

E6  Electronic Ticketing

Topics: QuickTicket

Learn the QuickTicket workflow for entering, reviewing, and completing electronic tickets accurately and efficiently.

Participants will learn to:

  • Navigate QuickTicket and enter the details needed for an electronic ticket.

  • Record driver/subject, vehicle, location, and violation information as applicable.

  • Review ticket information for completeness and follow the agency’s ticket-finalization workflow.