Informant Technologies is not only committed to providing you with the best software products, but also to delivering superior customer support services that complement and add value to our software. Our customers understand the value we place on long-term business relationships, and our pledge is to provide them with prompt, knowledgeable, and professional support services.
Our regular customer support plan provides customers with a broad range of benefits, including:
- Unlimited access to our toll free helpdesk line during normal business hours.
- Free releases of the regular updates and enhancements to the software that we deliver from time to time.
- Special discounts on additional software purchases.
- Access to our customers-only website.
Customers-Only Website
Our customers-only website easily allows customers to, among other things, download new software updates and releases, access our knowledge base with a broad range of information on our solutions, find answers to frequently asked questions posed by our customers, find details of upcoming follow-on training opportunities and special events for customers, and interact with our technical support staff.